Xbox 360 Services

If you have a problem, getting your Xbox 360 repaired is easy.Call us on 01202 246414 and arrange for a convenient time to drop it into us or if you are local we may be able to collect it for you.

When we book in your Xbox we will also collect a £40 deposit. We will then advise you of the expected time needed and exactly how much the service is likely to cost.

 

Estimated costs for services

  • 3 red light error attempted system recovery £40.
    We will strip your console down and clean.
    Attempt to recover system in order to recover your game profile save game data, Pictures & Music.
    Recover any disk stuck in the console.
    Test to ensure that the console boots to main screen.
    Test to see if the disk drive is working and advise.

  • Disk read error/ Open tray error £40 - £60.
    Diagnose dvd drive to confirm cause of the read error.
    Replace Laser,Recalibrate drive or replace drive depending on result of test.
    Test to ensure drive loads Game and dvd films.

  • E74 error attempted system recovery £40.
    We will strip your console down and clean.
    Attempt to recover system in order to recover your game profile save game data, Pictures & Music.
    Recover any disk stuck in the console.
    Test to ensure that the console boots to main screen.
    Test to see if the disk drive is working and advise.

  • System crashes/No picture on screen attempted system recovery £40.
    We will strip your console down and clean.
    Attempt to recover system in order to recover your game profile save game data, Pictures & Music.
    Recover any disk stuck in the console.
    Test to ensure that the console boots to main screen.
    Test to see if the disk drive is working and advise.

  • Failed System Updates £20 - £40.
    Diagnose system, Update as required.
    Re test system to ensure that the system boots to main menu.

  • Hard Drive Upgrade/ Hard drive content transfer £20 - £40.
    Transfer content from old hard drive to new one.
    Ensure that all available profile game saves, music, pictures and downloaded content are transfered to new device storage drive.



 

Xbox 360 Mods

You may have a console that you just want to modify and make look different. Replacement cases in Different Colours (Hot Pink, Blue, Green etc.)

Replacement controller Skins in Diffrent Colours (Hot Pink, Blue, Green etc.) Replacement LED Cooling Fans Clear Window Cases with LED Lighting.

 

Your Guide to Red Lights of Death

Error Codes If there is a problem with the Xbox360 the LEDs in the ring of light will flash in a particular pattern. The pattern itself leads some insight to the problem. Certain patterns will lead to numbered error codes which will provide further insight to the problem.

The numbered error codes are described below their corrosponding LED code. Please contribute if you know of new codes that are not part of this list.

  • Sections 1, 2, 3, and 4 are flashing red - The AV cable cannot be detected
    Things To Try Make sure that the AV cable is correctly connected to the Xbox 360 console. Disconnect the AV cable from the Xbox 360 console, and then reconnect the AV cable to the Xbox 360 console.If the four flashing red lights continue to flash, try wiping the metal area of the AV pack with a dry cloth. The metal area is the end that plugs into the console. Wipe the metal area thoroughly, and then try the AV Pack again. If the AV cable is correctly connected but the four red lights are still flashing, substitute a different AV cable if you have one available.

  • Sections 1, 3, and 4 are flashing red
    General Hardware Failure Check the secondary Error Code per the instructions in the section below Try restarting the console. If restarting the console does not resolve the behavior, follow these steps: Turn the console off. Unplug all the power and AV cables from the console. Unplug the power cord from the wall socket. Firmly reconnect all the cables. Turn on the console. If these steps do not resolve the behavior, turn the console off, remove the hard drive, and then turn on the console. If the 3x Red LED error light is no longer displayed, turn the console off, re-attach the hard drive, and then turn on the console. Also examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the RoL flash red.


  • Sections 1, and 3 are flashing red
    Overheating Things To TryLet the Xbox 360 console cool. Note You may have to wait several hours for the console to cool enough. Do not turn on the console when the console is hot. Verify that the console has sufficient ventilation and that the fan is operating. For more information about ventilation, see the "More Information" section. Prevention Suggestions To try to prevent this problem, use the following precautions: Do not block any ventilation openings on the Xbox 360 console. Do not put the Xbox 360 console on a bed, on a sofa, or on any other soft surface that may block ventilation openings. Do not put the Xbox 360 console in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well-ventilated. Do not put the Xbox 360 console near any heat source, such as a radiator, a heat register, a stove, or an amplifier.

    DO NOT EVER PUT YOUR CONSOLE IN THE FREEZER OR OUT IN COLD WEATHER.

    Some people think that doing this might help "fix" an overheating console, in fact doing so could cause even bigger problems. Electronic devices like your console are made to function at and around room temperature, extreme cold temperatures can often cause just as many problems as extreme warm temperatures (such as overheating). Also if the console is located in a dramatically cold area while running, the difference in temperature between the hot console and cold air can create condensation which in turn will short out your console making the situation far worse. Condensation will happen more quickly if your console is overheating due to the greater difference in temperature. In short... DON'T DO IT.

  • Section 4 is flashing red
    Hardware Failure The Specific Type of hardware failure can be determined by the error code displayed on the screen. If the screen is blank or you would like additional information follow the instructions for determining the secondary error code in the section below .

  • E64: (not yet known)

  • E65: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc.

  • E67: Hard Drive Error.
    It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it

  • E68: Hard Drive Error
    It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it, This can also be caused by a Hard Drive Eprom Error.

  • E69: Hard Drive Error
    It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it

  • E71: (not yet known)

  • E73: (not yet known)

  • E74: AV cable error
    There is a problem with the AV cable, try using a different AV cable. (could also be a problem with the encoder chip)

  • E76: (not yet known)

  • E79: Hard Drive Error
    It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it

 

Secondary Error Codes

The specific type of hardware failure can be determined by a "hidden" error code .

  • Turn the xbox 360 on, and wait till the 3 red lights are flashing.
  • Press and hold the sync up button (the small white one), while holding that button press the eject button. The LEDs will now blink the first number in the code (as described below).
  • Release the eject button and press it again. The LEDs will now blink the second number of the code.
  • Release the eject button and press it again. The LEDs will now blink the third number of the code.
  • Release the eject button and press it again. The LEDs will now blink the forth number of the code.
  • Release the eject button and press it again. The LEDs will go back to the 3 red flashing lights.
  • You should be able to determine the difference between the 3 flashing lights and the error code lights by the rate in which they flash.
  • Here is how you interpret the LEDs to get the code number:
    All four lights flashing =  0
    One light flashing =1
    Two Lights flashing -=2
    Three lights flashing = 3


  • 0001 power supply problem
  • 0002 power supply problem 0
  • 003 (not yet known)
  • 0010 over heating
  • 0011 over heating
  • 0012 over heating
  • 0013 over heating
  • 0020 (Not yet known, possibly overheating)
  • 0021 (not yet known)
  • 0022 GPU Error / GPU Overheating
  • 0101 (not yet known)
  • 0102 unknown error - literally means the console does not know what is wrong. Possibly a short or cold solder joint somewhere
  • 0110 Memory Error / Memory Overheating
  • 1003 Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it .
  • 010 Hard Drive Error, Can be caused buy a currupt or missing Eprom
  • 1013 (not yet known)
  • 1020 (not yet known)
  • 1022 AV cable error... There is a problem with the AV cable, try using a different AV cable. (could also be a problem with the encoder chip)
  • 1030 (not yet known)

 

Sending in your Console for Repair


If none of the above suggestions work contact us on 01202 246414.
If your console is still under warranty Do Not attempt to open & clean it yourself.

About the Xbox 360

The Xbox 360 is the second video game console produced by Microsoft, and the successor to the Xbox. The Xbox 360 competes with Sony's PlayStation 3 and Nintendo's Wii as part of the seventh generation of video game consoles. Some major features of the Xbox 360 are its integrated Xbox Live service that allows players to compete online, download arcade games, game demos, trailers, TV shows and movies and its Windows Media Center multimedia capabilities.

The Xbox 360 also offers region specific access to third-party media streaming services such as Netflix in the USA or Sky TV and BT Vision in the UK. The Xbox 360 was officially unveiled on MTV on May 12, 2005, with detailed launch and game information divulged later that month at the Electronic Entertainment Expo (E3). The console sold out completely upon release in all regions except in Japan and, as of January 2010, there are over 39 million Xbox 360 consoles worldwide.

The Xbox 360 is currently available in two configurations the "Arcade" and the "Elite"each with its own selection of accessories Technical Specs. The main unit of the Xbox 360 itself has slight double concavity in matte white or black.

The official color of the white model is Arctic Chill. It features a port on the top when vertical (left side when horizontal) to which a custom-housed hard drive unit can be attached in sizes of either 20, 60, 120 or 250 GB. Inside, the Xbox 360 uses the triple-core IBM designed Xenon as its CPU, with each core capable of simultaneously processing two threads, and can therefore operate on up to six threads at once. Graphics processing is handled by the ATI Xenos, which has 10 MB of eDRAM. Its main memory pool is 512 MB in size.